Dubai Customs and Emirates Airlines Sign Agreement to Raise Service Standards

Dubai Customs represented by the Passenger Operations Department at Dubai’s airports has signed a service level agreement (SLA) with Emirates Airlines. The purpose of the SLA is to ensure higher standard of performance, maintain a safe and secure environment for customers and staff, and provide high quality service for the carrier and customers.

The agreement was signed on the part of Dubai Customs by Ibrahim Kamali, director of Passenger Operations Department, and on behalf of Emirates Airlines by Badr Al Shehhi, divisional vice-president, Baggage and Operations Services, in the presence of officials from both sides.   

Ibrahim Kamali said the agreement comes to reinforce the common vision and strategic partnership between Dubai Customs and Emirates Airlines. “Both parties aim to minimize obstacles, expedite procedures and deliver a high level of service to customers and passengers, streamlining their movement through Dubai’s airports while ensuring the protection of society and supporting sustainable economic and tourism development of Dubai,” he said.      

On his part, Badr Al Shehhi said the move is intended to further strengthen cooperation and partnership between Dubai Customs and Emirates Airline to serve their shared goals. “This SLA will surely help boost our interconnected services and procedures to be able to handle the increasing volume of passengers and their luggage in the most efficient and timely manner, especially with Dubai’s positioning  as a global hub of travel and tourism,” added Al Shehhi.