A horrified mum claims her baby daughter suffered painful red sores after she was ‘bitten by bedbugs’ at Pontins.

Emma Almond, 32, booked a weekend break to the popular Southport camp as a treat for her children AJ Cullen, six, and 13-month-old Navaeh Cullen and partner Dominic Cullen.

Emma woke after their first night to discover ‘tiny black bugs’ on Navaeh’s body which made her ‘throw up’.

The holiday company, which has been at the centre of complaints from Birmingham families, hit back at the bed bugs allegations saying the mother brought her own travel cot and bedding to the park.

Emma said problems started as soon as she walked in. She said: “They let us know they weren’t checking in until 5pm because the rooms weren’t clean. We got to our room and they were filthy. It was just dirty.

“It wasn’t until we went to bed that I thought anything of it. I put the bedding on, we woke up the next morning and I went to undress the baby and thought ‘what’s that?’

“There was a little black bug on her skin. I brushed it off her and didn’t think anything of it until my cousin said ‘she’s got chicken pox overnight’.

“I said I didn’t know, then she had another bug under her arm. I said they look like bed bugs. I had seen them on Facebook.”

Emma took her to the nearest pharmacist who advised her to see a doctor.

The Bolton family arrived on Friday, May 28, where they checked into a ‘filthy’ room that Emma claims hadn’t been properly cleaned.

She said: “I went to them and they said we will move you rooms. We were in 517 then they moved us to 463. That was absolutely immaculate the second one.

“They had scrubbed everything in that room - you could smell the beds had been sprayed - but obviously I wasn’t happy.”

She added: “I’m absolutely appalled - I’ve only been there three times. My mother-in-law has been there all her life. In a year the place has gone to s***, I can’t believe it.

“I wanted to pack it up and come home. I couldn’t because of my son. I was just shocked.

“I was checking constantly to make sure the room was clean all the time. I even had cockroaches in the room.”

Emma claims she was offered another stay at the holiday resort as an apology for her family’s experiences.

She said: “I was in there screaming at them - they gave me a piece of paper and said I could have a free holiday as compensation. I don’t want one!”

A spokesperson for Southport Pontins said: “Further to the guest solutions form received yesterday (Wednesday, June 13) for Ms Almond, we are now in the process of responding to her direct.

“We do note that Ms Almond brought her own travel cot and bedding to the park and dispute the allegation of bed bugs.”