Miaa receives ISO certification

The Manila International Airport Authority (Miaa) has received the International Organization for Standardization (ISO) 9001:2015 certification.

The seal of business excellence demonstrates “the ability to consistently provide products and services that meet customer and regulatory requirements,” according to the ISO website.

The Miaa has passed the accreditation process and attained its ISO 9001:2015 certification as the agency successfully complied with the requirements for quality management systems, the airport authority said in a statement on Wednesday.

General Manager Ed Monreal received the ISO certification in behalf of the agency, Miaa said.

The ISO 9001:2015  is focused on risk-based thinking wherein “organizations are now encouraged to use risk analysis in order to address challenges in their business processes,” besides meeting customers expectations.

According to Miaa, it started its certification journey in 2008 when it first obtained its ISO certification under ISO 9001:2008 standards, which focused on meeting customer expectations and achieving customer satisfaction. /ee