IndiGo Turkey flights leave baggage behind at Delhi’s IGI Airport

NEW DELHI: IndiGo’s Delhi-Istanbul flight on Sunday left behind check-in baggage of passengers at Delhi’s IGI Airport. While the airline clarified that it had done so for a few Istanbul-bound flights in the recent days due to “strong headwinds”, passengers were left fuming.
A passenger, Chinmay Dabke, tweeted: “Just flew in on flight 6E 11 from Delhi to Istanbul (Sunday) evening. We received this piece of paper when we were waiting for our luggage at the belt.The airline did not load the luggage of the entire flight. Not a single passenger got their luggage…. I get you forgot the luggage for a few people on the flight. But the entire flight? (sic)”
An IndiGo spokesperson said: “Unfortunately, due to the exceptionally heavy headwind, we had certain pay load restrictions on a few fights to Istanbul, which led to offloading of a limited number of checked in baggage. In light of these limitations, we have upgraded our aircraft and adjusted the payload as long as the prevailing wind conditions remain, so all the left-behind baggage will be carried today. We regret the inconvenience caused to our passengers.”
Passengers on a few other Delhi-Istanbul flights of IndiGo suffered the same predicament over the past few days. In a series of Tweets, Dabke added: “My father has his necessary medication in his luggage. He is a diabetes patient who needs his daily dose. Some other travelers were on connecting flights to their end destinations in different countries. What do these folks do?”
The passengers, however,claimed that IndiGo staffers in Istanbul were “extremely cooperative” and helped everyone fill out requisite forms to help them get their luggage back. “It is not easy dealing with 130+ angry Indians,” Dabke tweeted.
The topic trended all through the day on Twitter.
Another passenger Chandrika Garg tweeted: “@IndiGo6E Brazen apathy shown by you guys. I, along with other passengers on flight 6E11 on September 14, still haven't received my luggage at Istanbul Airport...Stranded, no luggage/essential medicines/documents. Your service centre in India not helping. @MoCA_GoI help pls.”