HEADING BACK OUT TO GET EVERYONE ELSE BACK ONLINE. A NATURAL GAS LEAK IMPACTING 335 CUSTOMERS AFTER AN EXCAVATOR HIT A SIX-INCH MAIN GAS LINE ON ROUTE 28 IN SALEM. FOR CARE HOMES LIKE SALEM HAVEN, THE ACCIDENT MEANT NO HEAT, HOT WATER, OR COOKING FOR HOURS. >> WE MONITOR THE TEMPERATURES, KEEP THE RESIDENTS COMFORTABLE, NOTIFY THEIR FAMILIES AND LOVED ONES. IRONICALLY, LAST MONTH WE HAD A DISASTER DRILL AND THE SCENARIO WAS A LOSS OF HEAT DUE TO LOSS OF NATURAL GAS. RAY: OFFICIALS SAY THE LINE WAS NOT PROPERLY MARKED. >> WE BELIEVE THIS WAS AN ERROR, NO FAULT OF THE CONTRACTOR AT THIS TIME. RAY: FIREFIGHTERS SAY THE INCIDENT SERVES AS AN IMPORTANT REMINDER FOR EVERYONE. >> IF THEY SMELL GAS, CALL US AND WE WILL CHECK YOUR HOUSE, CHECK YOUR BUSINESS TO MAKE SURE THERE IS NOT A GAS PROBLEM IN YOUR HOUSE. RAY: THE UTILITY CREWS ARE HEADING BACK OUT THIS MORNING TO RESTORE GAS. IF YOU ARE NOT HOME WHEN THEY SHOW UP, THEY WILL LEAVE A NOTE. ALL YOU NEED TO DO IS CALL THE NUMBER ON THE NOTE AND THEY WILL COME BACK AND HOOK