AMANDA: AT A TIME WHEN MOST NON-PROFITS ARE STRUGGLING LIGHTHOUSE CENTRAL FLORIDA HAS LANDED A CONTRACT THAT WIL CREATE DOZENS O JOBS, AND THOSE JOBS WILL HELP PEOPLE STRUGGLING TO FILE FOR UNEMPLOYMENT. IN LIGHTHOUSE OF CENTRAL FLORIDA'S COMMERCIAL CALL CENTER, WORKERS WHO ARE BLIND AND VISUALLY IMPAIRED PROCESS CALLS FOR A VARIETY OF ORGANIZATION SOME OF THEM USE SOFTWARE THAT ENLARGES THE TEXT, OTHERS USE PROGRAM THAT TRANSCRIBES THE TEXT TO A VOICE. THE CALL CENTER HAS BEEN DOING WORK FOR THE FLORIDA DEPARTMENT OF ECONOMIC OPPORTUNITY FOR SEVERAL YEARS. IT JUST GOT OFFERED A NEW CONTRACT TO HELP WITH THE RECENT SURGE IN UNEMPLOYMENT CLAIMS. LIGHTHOUSE CEO KYLE JOHNSON SAYS THEY'LL BE HIRING AT LEAST 60 NEW WORKERS. >> WE JUST STARTED SEV PEOPLE IN THE TRAINING. WE HAVE A LOT OF PEOPLE HIRE, AND WILL B HIRING NOT JUST BLIND AND VISUALLY IMPAIRED, B SIGHTED PEOPLE, AS WELL. AMANDA: TODD LAFLAME IS LEGALLY BLIND AND THRILLED THAT HE AND HIS CO-WORKERS HAVE A CHANCE TO MAKE A DIFFERENCE FOR PEOPLE IN >> THE FACT THAT WE ARE ABLE TO STEP UP IN THIS TIME OF CRISIS I AM SO PROUD THAT I AS A VISUALLY IMPAIRED LEGALLY BLIND PERSON CAN HELP PEOPLE HERE IN CENTRAL FLORIDA AND ALL OVER THE STATE GET THEIR CLAIMS PROCESSED AND PUT THROUGH. AMANDA: THE PEOPLE CALLING TO GET UNEMPLOYMENT ASSISTANCE MIGHT FIND IT COMFORTING TO KNOW THE PERSON ON THE OTHER END OF THE PHONE MAY JUST BE SOMEONE WHO'S OVERCOME AN OBSTACLE THEMSELVES. AMANDA DUKES, WESH 2