Al Salam Bank Launches Its Virtual Branch to Expand Banking Channels

Press release

Published May 31st, 2020 - 12:38 GMT

Al Salam Bank Launches Its Virtual Branch to Expand Banking Channels

Mohammed Buhijji - Head of Retail Banking

Highlights

Al Salam Bank-Bahrain has announced the launch of its virtual branch.

In line with the digitization strategy, Al Salam Bank-Bahrain, the pioneering Shari'a-compliant Bank in the Kingdom, has announced the launch of its virtual branch. The virtual branch provides customers with safer, faster and more convenient banking services in light of the unprecedented circumstances caused by the COVID-19 pandemic.

Complementing the Bank’s other digital banking channels, the virtual branch enables customers to book an appointment and conduct video calls with customer service advisors to address all their banking requirements. The virtual branch offers customers a new channel to address their banking inquiries including financing solutions, account offerings, Wakala rates, and the latest offers without the need to visit the branch.

“We have witnessed increasing interest in virtual services amongst our customers. Our strategy continues to focus on delivering high quality services through modernized platforms to enhance customer experience. Al Salam Bank is committed to diversify and expand its customer engagement platforms and banking channels”, explained Mohammed Buhijji, Head of Retail Banking.

Mr. Buhijji added: “Al Salam Bank’s latest offering is in line with our commitment to digitize our offerings and respond to the evolving needs of our customers. While adhering to health and safety guidelines, our customers will be able to bank seamlessly by using the virtual branch alongside the Bank’s other engagement channels including WhatsApp Banking, the Apply@Home service, our customer care center, and our digital onboarding & mobile banking applications”.

Al Salam Bank continues to implement significant enhancements to its IT infrastructure to enable seamless operations and improve customer experience. To future-proof against the everchanging landscape, the Bank will roll out new technologies focused on reducing friction in service delivery and enhancing customer journey.

The virtual branch will be available from Sunday to Thursday from 8:30 am to 3:00 pm. Customers can access the branch through the Bank’s existing Skiplino remote queuing management system.

For further information, please contact the Bank via WhatsApp banking services on 17005500.

Background Information

Al Salam Bank

Al Salam Bank-Bahrain B.S.C (ASBB) is an Islamic bank headquartered in the Kingdom of Bahrain, and licensed and regulated by the Central Bank of Bahrain.

ASBB was established on 19 January 2006 in the Kingdom of Bahrain with paid-up capital of BD 120 million (US$ 318 million) and commenced commercial operations on 17 April 2006. The Bank was listed on Bahrain Bourse on 27 April 2006 and subsequently on the Dubai Financial Market (DFM) on 26 March 2008.

ASBB completed its merger with the Bahraini Saudi Bank (BSB) on 22 December 2011. On 2 February 2014, Al Salam Bank-Bahrain and BMI Bank B.S.C. (c) confirmed the conclusion of a business combination between the two institutions after obtaining the approval of their shareholders at their respective extraordinary general assembly meetings, and of 30 March 2014 BMI Bank became a wholly owned subsidiary of ASBB.

ASBB offers its customers a comprehensive range of innovative and unique Shari’a-compliant financial products and services through an extended network of branches and ATMs, utilizing the state-of-art technologies to meet various banking requirements. In addition to its retail banking services, the Bank also offers Corporate Banking, Private Banking, Asset Management and Treasury services. The Bank's high-caliber management team is comprised of highly qualified and internationally experienced professionals with proven expertise in key areas of banking, finance, and related fields.