This story is from November 7, 2020

Fake BPO busted at Delhi's Rajouri Garden, 2,300 duped of $ 1 million

Seventeen people, including the owner and employees of a business process outsourcing firm, were arrested by Cyber Cell of Delhi Police from west Delhi’s Rajouri Garden for duping citizens of US and other countries.
Fake BPO busted at Delhi's Rajouri Garden, 2,300 duped of $ 1 million
Representative image
NEW DELHI: Seventeen people, including the owner and employees of a business process outsourcing firm, were arrested by Cyber Cell of Delhi Police from west Delhi’s Rajouri Garden for duping citizens of US and other countries.
The accused would allegedly make calls claiming to be the technical support team of reputed companies like Microsoft and HP and make their targets believe that their computers had been infected with malware.
Police have seized 20 computers and are analysing data retrieved from them. Till now, around 2,268 people have been found duped of around a million dollars since October.
When the cops raided the call centre, one of the accused was busy laying a trap for duping a woman doctor based in the US. As he had headphones on, he didn’t realise the presence of police. The doctor was then informed of the scam by the sleuths.
An FIR was lodged suo motu after police received a tip-off about the alleged illegal activities at the call centre by an informer.
DCP (Cyber Cell) Anyesh Roy said, “Technical analysis of the mobile numbers and the money trail led us to the location of the accused. During the raid, the accused were found calling unsuspecting people in foreign countries and cheating them. The owner, Sahil Dilawari, is a resident of Subhash Nagar and had been operating the call centre for the past three years.”
Senior officers said the accused would send pop-ups to the computers of their targets showing that their system had been compromised and they should call on the given number for technical assistance. When the victim called, the accused would pretend to be from Microsoft and make them give remote access to the computer. The victims would then be told that several malicious software were found in their system, while in reality there would be no such issue.

The victims would be “cautioned” that their banking credentials may have been compromised and immediate remedial steps needed to be taken. Fearing for their financial security, the victims would agree to pay the amount asked for by the accused. The payments were made to shell companies in US and Canada from where they would be wired to the accused’s bank accounts in India.
“Upon receiving the payment, the accused would pretend to clean up the malware, virus, etc and also make the victims sign up for a subscription, sometimes for up to three years,” said Roy.
In another variant of the fraud, the accused put up ads on the internet asking people to call on toll-free numbers for support by HP technical team while facing difficulties in printer installation. The accused would then take remote access of the victim’s system and carry out the fraud.
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