This story is from September 23, 2021

Software glitches delay drinking water connection procedures

Software glitches delay drinking water connection procedures
Coimbatore: S Murugan, a resident of Poonga Nagar at Sitra, had applied for drinking water connection recently. Although the application was successfully processed by the city corporation, he could not make payment for the connection to complete the process.
Corporation officials blamed it on a software glitch. “I made several visits to the corporation office, but could not make the payment.
I am in desperate need of a water connection and am purchasing RO water now,” he said.
Like Murugan, several residents are finding it difficult to get a new connection for the last two months. R Selvagomathi, a resident of Vellalore, said she could not get a proper reply from officials as to when she will get the connection.
The Coimbatore corporation had migrated to Urban Tree Information System (Utis), which is widely used by local bodies in the state, on August 18. But software glitches are affecting effective e-governance implementation.
P Muralidharan, joint secretary of the Coimbatore Corporation's Licensed Plumbers’ Association said that the members have been rendered jobless for the last 50 days due to software updation and glitches. “There are 80 approved plumbers. We are receiving calls from residents every day regarding new connections. The glitches should be rectified at the earliest. Due to this, the corporation is also losing money in the form of taxes and other charges,” he said.
A corporation official said the glitches will be rectified in two days. “Applications for new connections will be processed after the system is set right,” he added.
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