Lucknow: Public complaints pending with departments for 6 years despite CM Yogi Adityanath’s order

LUCKNOW: Despite chief minister Yogi Adityanath’s emphasis on public hearing and disposing of people’s grievances at the earliest, there are departments where public complaints as old as six years are pending. As if this is not enough, there are departments where six-year-old complaints are yet to be marked to anyone.
While the CM continues to focus on quick redressal of public grievances, officials do not seem to be affected.Take for instance the revenue department. A total of 186 complaints are pending since 2017. Similarly, 631 complaints are pending since 2018, and 613 are to be resolved since 2019, a huge number of 936 complaints are pending since 2020 and 632 since 2021, data suggests.

The oldest complaint which has not been resolved dates to April 11, 2017. The oldest not marked till May 25 is from November 11, 2019.
The data TOI accessed has been updated till May 25. It had been reviewed during a meeting chaired by chief minister Yogi Adityanath.
Next comes the infrastructure and industrial development department, which has been sitting on at least 18 complaints since 2017, 30 since 2018, 40 each since 2019 and 2020 respectively and around 801 since 2021. The oldest complaint pending dates to April 6, 2017, while the oldest unmarked dates to November 2021.
The basic education department has one complaint pending since 2017, 52 since 2018, 19 since 2019, 55 since 2020 and 329 since 2021. The oldest complaint pending dates to May 18, 2017. However, the good news is that no complaint is unmarked.
The urban development, employment and poverty eradication department has 20 complaints pending since 2017, 58 since 2019, 87 since 2019, 132 since 2020 and 314 since 2021. The oldest complaint pending dates to March 17, 2017, a day before Yogi Adityanath was announced as CM. There are no unmarked complaints.
The law department has the greatest number of complaints pending since 2017. Data suggests around 125 complaints are pending since 2017 while 44 are pending since 2018, 129 since 2019, 80 since 2020 and 144 since 2021. The oldest complaint pending dates to March 18, 2017.
Jal Shakti department has 56 complaints pending since 2017, 150 since 2018, 132 since 2019, 96 since 2020 and 85 since 2021. The oldest complaint dates to April 16, 2017.
The transport and Panchayati Raj departments also have complaints pending since 2017 but medical health, family planning and secondary education departments have none pending.
It is not that the complaints have been kept under wraps. To expedite solutions of problems being faced by people, senior officials from the chief minister’s office have, from time to time, sent several reminders to speed up disposal.