When Nakul Puri’s two labradors, Floss and Ben, had a reaction to a vaccination in 2020, he assumed that his insurer would foot the bill. Puri, 57, was paying £60 a month for insurance but was left with £1,500 to pay when Direct Line refused his claim.
Puri, a semi-retired accountant from Tavistock in Devon, had paid £130 for booster vaccinations against parvovirus, distemper, infectious hepatitis and leptospirosis on his vet’s recommendation. Five days later both pets had an abscess on the back of their heads where the injection was given.
When Puri tried to claim the cost of treating the abscess, Direct Line said that “problems to do with vaccines” were not covered, but then sent him a confusing extract from its terms and
